Privacy Policy

Last Updated: December 19, 2024

1. Introduction

nearme.Healthcare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our healthcare directory platform.

2. Information We Collect

2.1 Healthcare Provider Information

We collect information submitted by healthcare providers, including:

  • Business name and contact details
  • Professional licenses and certifications
  • Service descriptions and pricing
  • Business hours and location
  • Staff and practitioner information
  • Facility photos and videos
  • Professional credentials

2.2 User Information

From platform users, we collect:

  • Name and contact information
  • Search history and preferences
  • Device information
  • Location data (with consent)
  • Usage statistics
  • Communication preferences

2.3 Automatically Collected Information

Our platform automatically collects:

  • IP addresses
  • Browser type
  • Operating system
  • Access times
  • Pages visited
  • Referring websites

3. How We Use Information

3.1 Healthcare Provider Information

We use provider information to:

  • Create and maintain directory listings
  • Verify credentials and licenses
  • Display services and availability
  • Process listing payments
  • Communicate updates and notices
  • Improve platform services

3.2 User Information

We use user information to:

  • Personalize search results
  • Improve user experience
  • Send relevant notifications
  • Process requests
  • Analyze platform usage
  • Enhance security

4. Information Sharing

4.1 Public Information

The following information is publicly displayed:

  • Provider business details
  • Service descriptions
  • Professional qualifications
  • Business hours and location
  • Published photos and videos

4.2 Limited Information Sharing

We may share information with:

  • Payment processors
  • Verification services
  • Legal authorities when required
  • Platform service providers
  • Analytics providers

4.3 We Never Share

  • Private communications
  • Payment details
  • Personal user data
  • Unpublished provider information

5. Data Security

We implement security measures including:

  • Encryption of sensitive data
  • Secure servers
  • Access controls
  • Regular security audits
  • Staff training
  • Data backup systems

6. User Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Delete your account
  • Opt-out of communications
  • Export your data
  • Submit privacy complaints

7. Provider Rights

Healthcare providers can:

  • Update listing information
  • Control public information
  • Access analytics data
  • Manage privacy settings
  • Request content removal
  • Export provider data

8. Data Storage

8.1 Storage Location

  • Data is stored on servers in Thailand
  • Backups may be stored in secure locations
  • We follow Thai data protection laws

8.2 Retention Period

  • Active accounts: Data retained while active
  • Deleted accounts: Data removed within 30 days
  • Provider listings: Retained per agreement
  • Usage logs: 12 months maximum

9. Cookie Policy

We use cookies for:

  • User authentication
  • Platform functionality
  • Performance monitoring
  • Usage analytics
  • Preference storage

Users can:

  • Manage cookie settings
  • Delete cookies
  • Opt-out of tracking

10. Third-Party Services

Our platform integrates with:

  • Payment processors
  • Analytics services
  • Mapping services
  • Social media platforms
  • Verification services

11. Children’s Privacy

  • We do not knowingly collect data from children under 13
  • Parents can request data removal
  • Age verification may be required
  • Special protections for minor’s data

12. Data Protection Officer

Our Data Protection Officer ensures:

  • Privacy law compliance
  • Data protection standards
  • Privacy inquiry handling
  • Security incident response

13. Privacy Updates

We may update this policy:

  • To reflect service changes
  • For legal compliance
  • To enhance protection
  • With prior notice

14. International Users

  • Services primarily for Thai market
  • International users subject to Thai law
  • Cross-border data transfer compliance
  • Local privacy rights respected

15. Contact Information

For privacy inquiries:

16. Legal Compliance

We comply with:

  • Thai Personal Data Protection Act (PDPA)
  • Healthcare privacy regulations
  • Electronic transaction laws
  • Consumer protection laws

17. Language

This Privacy Policy is available in Thai and English. The Thai version prevails in case of discrepancies.